Shipping & returns
Shipping
Orders are dispatched within 1–2 business days (Monday–Friday, excluding US public holidays). Tracking is emailed as soon as the carrier scans the parcel.
| Destination | Method | Delivery time | Cost |
|---|---|---|---|
| United States | Standard | 3–6 business days | Free over $75, otherwise $6.95 |
| United States | Express | 1–2 business days | $14.95 |
| Canada | Tracked | 5–10 business days | Quoted in payment link |
| UK, EU, Switzerland | Tracked | 6–12 business days | Quoted in payment link |
| Australia, Singapore, Hong Kong, Japan, UAE | Tracked | 7–14 business days | Quoted in payment link |
Large items — power racks, cardio machines, table tennis tables, soccer goals, basketball hoops and cold plunge tubs — ship by freight within the contiguous United States only and may take 5–10 business days. International orders may be subject to import duties and taxes, which are the recipient's responsibility and are shown before payment where we can calculate them.
Returns
You can return any unused item in its original packaging within 30 days of delivery. Email [email protected] with your order number and the item you'd like to return; we'll reply with a return authorisation number and the return address.
- Refunds cover the full product price and are issued to the original payment method within 5 business days of the item arriving back with us.
- Return shipping is prepaid by us for defective, damaged or incorrect items. For change-of-mind returns the customer covers return postage; original shipping charges are not refunded.
- For hygiene reasons, swimwear, wetsuits, socks, headbands and mouthguards can only be returned unopened.
- Large freight items can be returned within 30 days; a freight collection fee applies to change-of-mind returns.
Exchanges
For a different size or colour, place a new order and return the original item — that's usually faster than waiting for a swap. If the item is faulty, we'll ship the replacement first.
Damaged or missing parcels
If a parcel arrives damaged, keep the packaging, photograph it and email us within 7 days. If tracking shows delivered but the parcel is missing, let us know within 7 days so we can open a carrier claim and send a replacement.